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行政型ADRが行う消費者相談 : 公正な取引を導く消費生活相談員の役割
http://hdl.handle.net/2298/14735
http://hdl.handle.net/2298/147356d1e0c59-5283-4c46-914a-952fc454caf7
名前 / ファイル | ライセンス | アクション |
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SB0008_285-302.pdf (1.6 MB)
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Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
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公開日 | 2010-05-10 | |||||
タイトル | ||||||
タイトル | 行政型ADRが行う消費者相談 : 公正な取引を導く消費生活相談員の役割 | |||||
言語 | ||||||
言語 | jpn | |||||
資源タイプ | ||||||
資源タイプ | departmental bulletin paper | |||||
著者 |
宮園, 由紀代
× 宮園, 由紀代 |
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別言語の著者 |
Miyazono, Yukiyo
× Miyazono, Yukiyo |
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内容記述 | ||||||
内容記述 | This paper describes the role of consumer counselors in mediation of consumer disputes from a concept of the ADR. In consumer centers, consumer counselors provide consultation on consumer problems. The consultation includes advice and mediation. The consumer counselor has multiple roles for fair trading. She/he achieves not only the social justice but also the consumer's exercise of self-determination. So She/he acts evaluative and/or facilitative. The evaluative counselor assumes that the consumer wants and needs the counselor to provide some directions as to the appropriate grounds for settlement. The facilitative counselor assumes that the counselor does not take a decision, the parties themselves choose the means of resolving the dispute and play a more active role in this process in such a way they themselves to find the solution best suited to them. So the facilitative counselor draws out information or perspective or influence from the parties. Because the Evaluative-Facilitative/role of the counselor are the continuum, it is important that the counselor understands the role of mediator and appropriately employ the evaluative and/or facilitative strategies. | |||||
書誌情報 |
熊本大学社会文化研究 巻 8, p. 285-302, 発行年 2010-03-25 |
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ISSN | ||||||
収録物識別子 | 1348530X | |||||
NCID | ||||||
収録物識別子 | AA11837081 | |||||
フォーマット | ||||||
内容記述 | application/pdf | |||||
形態 | ||||||
1604218 bytes | ||||||
著者版フラグ | ||||||
出版タイプ | VoR | |||||
日本十進分類法 | ||||||
主題 | 365 | |||||
その他の言語のタイトル | ||||||
その他のタイトル | The Consumer Consultation on Consumer ADR by Public Agency : The Role of Counselors in Mediation of Consumer disputes for Fair Trading. | |||||
タイトル(ヨミ) | ||||||
その他のタイトル | ギョウセイガタ ADR ガ オコナウ ショウヒシャ ソウダン : コウセイ ナ トリヒキ オ ミチビク ショウヒ セイカツ ソウダンイン ノ ヤクワリ | |||||
出版者 | ||||||
出版者 | 熊本大学 | |||||
資源タイプ | ||||||
内容記述 | 論文(Article) | |||||
資源タイプ・ローカル | ||||||
紀要論文 | ||||||
資源タイプ・NII | ||||||
Departmental Bulletin Paper | ||||||
資源タイプ・DCMI | ||||||
text | ||||||
資源タイプ・ローカル表示コード | ||||||
02 |